Nothing to install
The session opens from a link in the browser. The newcomer needs no account and downloads nothing; there is no plug-in on either side.
How it works
运作方式
How a session runs
A newcomer finds an expert, books a time or calls when the expert is available, and the two meet in the browser. If both consent, the session ends in a written record the expert approves before the newcomer receives it. This page is the mechanism, including what is switched off and what is not built.
Finding and booking
The directory lists experts by field and by the languages they work in. A profile appears only after a person has checked it. A newcomer books a session at a time the expert has opened, or — when the expert has switched themselves to available — calls straight from the profile, and is told the most it can cost before pressing anything. A booking needs no account.
The session itself
A device check before a booked session
Each person sees their own picture and watches a bar move as they speak, and chooses a camera and microphone before anyone else is there. The connection itself is not tested. A booked session opens on this doorstep; a call accepted live goes straight in.
It starts and ends on the booked window
Nobody is watching a meter. The session opens when it should and closes when it should.
No audio is recorded
There is no audio or video recording feature in the product — not off by default, not at all. Messages are gone when the room closes. A written record exists only where both people asked for one, and either can withdraw at any point, which deletes it.
Language, in the room and in the record
The room itself translates nothing. While the session runs, the two people speak as on any video call — there are no captions, and nothing turns either of them into the other’s language as they talk. That is why a newcomer can look for an expert who speaks their language. Where a record was agreed and the newcomer spoke Arabic, Farsi, Spanish, Tagalog or Mandarin, their side is transcribed and translated into English in the written record, after the call. One way only.
Live captions inside the call are not ready — not on the hardware that serves this site, where the accurate model transcribes several times slower than people speak, so anything live would fall behind and stay behind. Nothing live ships until a model clears our quality bar, and we are not putting a date on that.
The record, after the session
A session can end in a written record of what was said and what was advised. It is produced after the session ends, by machine transcription on our own hardware — there is no recording behind it — and every rule below is enforced in code today.
Both people consent, in the room
Nothing is kept until the second consent.
Consent is asked in the room, before the session — not in the terms, not at booking. The expert and the newcomer consent separately, and capture starts only when the second consent arrives. Either can withdraw at any point, and withdrawal deletes the record rather than merely stopping it.
The expert approves it first
The expert reads it first, removes lines, then releases it.
A verbatim transcript cuts both ways, so nothing reaches the newcomer unread: the expert sees the record first, removes any line that should not be in it, and approves it. Only then does the newcomer receive anything.
Ninety days, then gone
The newcomer’s side in English. No audio kept behind it.
The record is verbatim. Where the newcomer spoke Arabic, Farsi, Spanish, Tagalog or Mandarin, their side is transcribed and translated into English in it — machine translation, good enough to follow, not a certified translation, and one way only: nothing renders the expert’s English in their language. It is deleted after 90 days regardless, so it is not a professional’s client file — an expert keeps their own notes as their regulator requires. No audio or video sits behind it: the audio is processed to build the record and not kept.
What is next here, and it carries no date: translating the approved record into the newcomer’s own language. The first model measured for the job was rejected, because it reversed meanings without marking them. Nothing ships until a model clears that bar.
Verificado significa verificado.
Verified means verified
Before a profile can be listed, booked or rung, a person checks it — the registration number against the public register in a regulated field such as immigration or mental health, the expert’s identity in other fields — and the check records who performed it and when. The software refuses otherwise. What that check is, and is not.
How money works
- The priceThe expert sets the shape before the session: free, one price, or free minutes and then one price. Never per minute — a meter charges more to the person who needs more time, and cannot answer what a session will cost.
- On bookingWhen payment through us is switched on, the newcomer’s card is charged at booking, at the price shown. The price is fixed at that moment — an expert changing their rate later cannot change what was already agreed.
- To the expertPayouts are made by hand for now, on a cadence agreed with the expert. Automated payouts are not built, and no page on this site will ever ask for a bank number.
- If it goes wrongWrite to us. Cancellations and refunds are a person replying, not a button, and we stay involved until it is settled.
- Right nowPayment through us is switched off. A booking is recorded, nothing is charged, the expert bills their client directly, and every page that touches money says so.