关于我们
A small team, building one thing well
HawkTel Innovative Solution was founded in 2022. We build HawkTel: a platform where newcomers to Canada meet experts they can trust — every expert checked by a person, every session priced before it starts.
Arriving somewhere and being unable to explain yourself is a specific kind of humiliation. The newcomer is a qualified engineer, a nurse, a lawyer — and they are being spoken to slowly, unable to say the one precise thing that would settle the matter. That is where this company started.
Where this started
Canada admits hundreds of thousands of new permanent residents each year. Most arrive competent, qualified and entirely capable — and then spend their first year working out credential recognition, credit history, tenancy, tax filing and their own status, often in a language they are still learning, and often on advice from whoever happened to be nearby.
On the other side are experts who know exactly these things — many of them immigrants themselves, speaking the languages newcomers speak — with no place built for offering that knowledge to the people who need it. HawkTel came out of years of teaching and consulting, and out of a network of people who had moved countries and kept asking the same questions.
What we built
A two-sided platform. A newcomer looks for an expert by what they need help with and the language they speak, then books a time or calls when the expert is available, and the two meet in the browser. An expert gets a profile checked by a person, sets their price in advance, and brings their own clients as well as meeting new ones. Immigration, money, taxes, housing, work, credentials, language and mental health — the fields where advice arriving late or wrong costs a newcomer the most.
What we measured
We tested live machine translation for consultations and did not ship it. The model we could run translated into English and only into English, and a text translator we tested swapped “landlord” and “tenant” without marking it. In a consultation, a confident mistake is worse than no translation — so profiles show the languages each expert speaks instead.
We also measured the obvious risk of any marketplace: an empty one helps nobody. So we start where the plan always started — with experts, and with the clients they already have — and open the directory to newcomers as verified experts arrive.
What has been proved
Not much yet, and this page should be the one place that says so plainly. There are no verified experts and no completed sessions today. The proof we hold ourselves to is not a feature shipped: it is the first verified expert running the first real session with a real newcomer.
How we work
Deliberately small. The numbers on our progress page come from the database, including the zeroes. When a page on this site says more than the software does, the page loses. We check every expert before they can take a booking and show who checked and when, and we would rather not offer something than offer it badly.
What is true today
This page makes no claim it cannot evidence. Here is the actual state of the product.
- LiveExpert verification, enforced in code: a profile in a regulated field — immigration, mental health — cannot appear, take a booking, or be rung until a person has checked its credential against the public register. In other fields a person checks identity. The check records who performed it and when, and both are shown.
- LiveThe directory and expert profiles, searchable by field and by language. It is empty until the first experts are verified — nothing in it is invented.
- LiveBooking at times an expert opens, and calls that start right now when an expert is available. The price is fixed before the session starts — free, one price, or free minutes then one price — and never by the minute.
- LiveThe consultation room: two people, mic, camera, screen share, nothing to install. A booked session opens on a device check; a call accepted live goes straight in. The room translates nothing while people talk.
- LiveThe written record: kept only if both people consent, separately, in the room, and produced after the call ends — not during it. Where the newcomer spoke Arabic, Farsi, Spanish, Tagalog or Mandarin, their side is transcribed and translated into English in the record; nothing renders the expert back in the newcomer’s language. The expert reads it first, removes any line, and approves it; then the newcomer receives it. Either side can withdraw, which deletes it. Deleted after 90 days regardless. No audio or video is ever recorded.
- LiveEmail: booking confirmations and password resets are sent. Transcription runs on hardware the company owns and nothing is sent to a third-party AI service. The servers are in Europe today, not Canada — the privacy notice says where, and who else handles what.
- Built, offPayment. No money moves through HawkTel today; a booking is recorded and says nothing was charged.
- NextThe first verified experts and the first real sessions. There are zero experts and zero completed sessions today. The founding experts fill this row.
There are no users yet, no testimonials, and nothing on this page is a projection dressed as a fact.